Green Dreams Quality Assurance Policy
Green Dreams provides landscape design, consultancy, design and build and ground maintenance services to public sector bodies including councils, schools, registered social landlords, primary care and hospital trusts; to private contractors and to small private clients.
Our primary aim is to provide an excellent service. The management is committed to a process of continuous improvement with the objective of meeting and exceeding our customer expectations.
Our quality management systems operate to the requirement of ISO9001:2008 and contains the following elements:-
We carry out and report on internal audits to ensure our systems remain in control
We ensure that all our staff members are trained to optimum levels of competency as part of our on‐going staff development process
We acknowledge that occasionally customers may have a complaint and to this end we operatea complaints log and ensure that all complaints are acknowledged within 24 hours and responded to in writing within 7 working days
We measure our customer satisfaction levels and take appropriate action where necessary
We carry out regular management reviews of the results from information gained from ourprocesses with a view to continuously improving the process
Although the Green Dreams Director has ultimate responsibility for quality, all our personnel areresponsible for quality within their own sphere of influence
Our quality policy is available on our website and is also included in the staff handbook.
We require all associates to read the policy and to embed the ethos into their practices.
This policy is reviewed for suitability every 12 months
Next review date: 17.08.11
Approved by Lydia Gardner, Quality Assurance Representative
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