Mosrath’s story

“Mosrath has been fantastic, she’s brought joy back into my life. I didn’t know where I would get the money. Now everything’s under control.”

Photo of East End Energy Adviser, Mosrath, smiling at the camera at the Bromley by Bow Centre

Mosrath Jahan is a member of our East End Energy Fit team and she has received a well deserved National Heat Hero award at Parliament, along with others from all over the country, recognised for their service to people in fuel poverty.

Mosrath has been providing advice to families in fuel poverty in Tower Hamlets and East London for the past 7 years. In the past year she’s supported over 200 clients to manage almost £100,000 of utility and other debts, to access almost £60,000 in additional annual income, save over £10,000 by switching tariff, and access over 40 grants worth more than £23,000 in arrears relief and daily living support.

“She took my worry away for me to buy a little bit of food, get a new washing machine and cooker, and sort out my energy bills. I was crying, she talked to me… as if she was the one that was having the problem.”
East End Energy Fit service user

The Bromley by Bow Centre has been delivering energy advice for 7 years and is funded by British Gas Energy Trust. Each year, we see 1,000 people for energy advice. Last year the service increased the income of clients by £715k per year, wrote off £68k in utility debt and acquired £91k in grants for beneficiaries. 71 people were helped to switch energy tariffs resulting in £14K of savings.

To see if our team can support you, come to our energy drop ins, Wednesdays from 9.30 to 12.30. For more information, contact 020 8709 9745 or

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