Zul's story

“I am continually building my skills and knowledge and broadening my horizons as part of the Bromley by Bow community” 

Zul moved to the UK from Bangladesh in 2010.  She started working in retail, then moved into education, working as a teaching assistant in a primary school. However, in time, it was clear the work wasn’t utilising Zul’s abilities and she decided to make a move.

Recommended by a friend, Zul decided to train in social welfare advice skills.  She started her City and Guilds course in Advice and Guidance (NVQ Level 3). As part of the course, she had to complete a placement and the Bromley by Bow Centre was recommended by her trainer.

The Centre was pleased to offer Zul a place.  She initially worked with, and was supervised by, the Advice team which she enjoyed. Zul was then invited to join the Energy Advice Team.  She was encouraged and supported by her manager to expand her knowledge and complete a further level 3 course on energy advice.

During her placement, Zul found she loved the work, the environment and the team so she decided to stay and begin her journey as a regular volunteer member of the Bromley by Bow team.

Zul still enjoys volunteering two days a week with the advice team, feeling motivated by the sense of purpose her role engenders.  “I am continually building my skills and knowledge and broadening my horizons.” She says “When I help clients achieve positive outcomes and improve their life situation, I feel valued and rewarded, particularly when I see the smile of appreciation on their faces.

“The Centre is an incredible place that supports people in crisis then enables people to grow, develop skills and become involved in so many things.  If people need extra support, I refer and signpost to other services and activities throughout the Centre via our Welcome Hub.

“Initially, I didn’t know about the Centre but now I love to recommend it and tell people about the amazing services and support available.  I am proud to be a member of the Bromley By Bow community” Zul concludes.