There are three ways to make an appointment. You can come into the surgery in person or you can ring the surgery on 020 3728 0980. You can also book appointments online by clicking here – if you have requested online access previously. Please note you will need a special login to do this – just ask at reception.
Our appointment system has changed to help patients have better access to book a variety of routine appointments. 24 and 48 hour appointments.
If you have an URGENT PROBLEM and need to see a GP for that particular day, they will have to:
- Contact us and request a call back from the On-call GP (Where possible, please provide as much detail as you can of the issue in order for us to best help you with your problem)
- One of our on-call GPs will call you and discuss your urgent health problem. They will then decide with you when it is best for you to be seen
If you need a home visit you will need to talk to the on call doctor who will discuss with you why the visit is necessary and when it can happen. The doctors do home visits after morning surgery.
If you need medical help or advice outside of our opening hours, please call NHS 111 either by phone or online at www.nhs.uk/111.
Mental Health Crisis
If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number on 0207 771 5807.
Callers will be able to speak to a mental health professional.
If you need to cancel an appointment please call the surgery. You can also cancel an appointment online and by text.
There is an ‘on-call doctor’ daily to deal with any urgent health issues. Please contact the surgery if your concern is urgent and cannot wait. The doctor will call you back to assess and offer appropriate advice which might include seeing you on the day.
Our patient assistant team will always ask your reason for requesting an appointment. This is so they can book you in with the appropriate health professional be that a Practice Nurse, HCA (Health Care Assistant), Pharmacist or Doctor. If your query can be dealt with over the telephone they will book you in for a telephone consultation with the appropriate clinician.
Practice Nurses and Health Care Assistants (HCA)
Our Nurses and HCA’s offer a range of services:
- Blood tests, blood pressure checks, ECG’s, spirometry
- Long term condition management – Asthma, diabetes, COPD, hypertension, heart disease, anticoagulation monitoring
- Child and adult immunisation and travel vaccinations
- Health checks, advice on weight reduction, stopping smoking, reducing alcohol intake
- Cervical smears, sexual health screening, contraception
- Wound care
Different nurses and HCA’s do different things so please let the Patient Assistant team know what you want your appointment for, so they can book you in with the right clinician.
Blood tests and other investigations
These can be requested by the doctor, nurse or health care assistant at St Andrews Health Centre. Blood tests will be taken usually by a phlebotomist (a technician who takes blood by appointment only – please book an appointment with the Patient Assistant Team. Blood tests can also be done at the the local hospital as a walk in service, Patient Assistants can give you details of timings and print out your Test Request forms that you will need to take with you.
Please note that you can book directly for blood tests if you require a sexual health test (e.g. blood tests for HIV, hepatitis, Syphilis and swabs/urine for Chlamydia and Gonorrhoea), however, Other blood tests will be booked following discussion with a Doctor, Nurse or HCA.
Urine or stool samples, swabs and microbiological specimens come back to us electronically and will be processed by us in the same way as blood test results.
X-rays and Scan results can be discussed with a nurse but may need to be discussed with a doctor if abnormal.
Cervical Smears are taken by the nurses. For routine screening purposes smears should now be performed every 3 years between the ages of 25 and 49 years, then every 5 years from age 50 – 64yrs. If you are over 65, you only need a smear if you have not had a smear since the age of 50, or if one of your recent smear tests was abnormal. Your result will be sent to you by post directly from the cervical screening service but you are asked to call the practice and speak to a nurse if you do not receive your result letter. In the case of cervical smears you should always receive your result whether it is negative or if there are any abnormalities which require further investigation. You will also be informed of the date for your next test.
Understanding your results
Our team will explain what the results mean but if you want to find out more about your test results and what they mean there is an excellent web-site that we recommend: Lab Tests Online.