Please note that due to the outbreak of the covid-19 we are taking steps to protect our patients and have changed our appointment system.
If you have a medical problem, that can’t be self managed, please submit an eConsultation via web gp as a primary way to contact us. If you are experiencing a medical emergency, please dial 999
COVID-19 PRECAUTIONS – To protect others, do not go to the GP surgery, pharmacy or hospital (unless specifically asked to come in). Stay at home.
If you have symptoms associated with coronavirus including a new continuous cough, fever, high temperature flu-like symptoms, new shortness of breath, or have been in contact with anyone with a diagnosis of covid-19 and you feel you are unable to self-manage, please use the 111 online coronavirus service to find out what to do. Only call 111 if you cannot get help online.
For latest guidance visit: Dept. of health website
FREQUENTLY ASKED QUESTIONS
What is covered by the NHS and what is not?
The Government’s contract with GPs covers medical services to NHS patients, including the provision of ongoing medical treatment.
GP Practices are businesses that have to cover their costs for staff, buildings etc., in the same way as any small business. The NHS covers these costs for NHS work but not for non-NHS work. The fees charged by GPs contribute towards these costs.
In recent years, more and more organisations have been involving doctors in a whole range of non-medical, non-NHS work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate.
Do GPs have to do non-NHS work for their patients?
With certain limited exceptions, for example a GP confirming that one of their patients is not fit for jury service, GPs do not have to carry out non-NHS work on behalf of their patients.
Whilst we will endeavour to assist our patients as much as possible, the request may be declined in some circumstances. For instance, we may decline to sign fitness to perform activities forms such as parachute jumping or marathon as they may need to be done doctors who have specialist training in these areas.
We do not verify identity so will not be able to sign forms that require verification of identity such as passport forms.
Why does it sometimes take my GP a long time to complete my form?
Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients. Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time. Many GPs find they have to complete this work outside of and in addition to their normal hours.
NHS medical care of our patients always takes priority during our working day so any private letters or forms can take up to 3 weeks to complete and return to you. We cannot guarantee they will be completed earlier.
I only need the doctor’s signature – what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.
In order to complete even the simplest of forms, therefore, the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police. Inaccurate information also affect the patients.
What will I be charged?
We recommend that our team tell patients in advance if they will be charged, and what the fee will be. You will be expected to pay in advance. We accept cash or card.
We produce list of suggested fees which our doctors use. Please visit our website or speak to a member of our patient assistant team who will be able to give you a copy. Please note that this list is not exhaustive. If items are not listed, managers or doctors have the discretion to charge the appropriate fee. We strive to reflect the charges in accordance with the British Medical Association’s suggested fees.
What can I do to help?
- Not all documents need a signature by a doctor. You can ask another person in a position of trust to sign such documents free of charge.
- If you have several forms requiring completion, present them all at once and ask your GP if he or she is prepared to complete them at the same time to speed up the process.
- Please do not expect your GP to process forms urgently as NHS work will always take priority.
- You can use our website to consult our doctors online for any queries or look for up to date information.