Social Welfare Support Services
ACCOUNT 3
Area of support: Social Welfare/Benefits advice
Venue: Remote Service
Service hours: 10am – 4pm Mon to Fri
Access method: Self referral/Referral by agency
Telephone: 0207 739 7720
Email or website: admin@account3.org.uk
AGE UK
Area of support: Support for senior residents
Venue: Remote Service
Service hours: Monday – Sunday
Access method: Self referral/Referral by agency
Telephone: 0208 981 7124
Email: info@ageukeastlondon.org.uk
Website: www.ageuk.org/eastlondon
APASEN
Area of support: Benefits and Housing advice
Venue: Remote Service
Service hours: Monday- Friday between 10am-1pm
Access method: Self referral/Referral by agency
Telephone: 020 7001 2266
Email or website: syeda.ara@apasen.org.uk
BROMLEY BY BOW CENTRE
Area of support: Social Welfare, Money Management
Venue: Remote Service
Service hours: Mon – Fri 9am – 5pm
Access method: Self referral/Referral by agency
Telephone: 07391 683612
Email or website: Advice@bbbc.org.uk
Area of support: Energy Bills
Venue: Remote Service
Service hours: Mon – Fri 9am – 5pm
Access method: Self referral/Referral by agency
Telephone: 07908 163033 07309 088971
Email or website: eastendenergyfit@bbbc.org.uk
Area of support: Money Management and debt
Venue: Remote Service
Service hours: Mon – Fri 9am – 5pm
Access method: Self referral/Referral by agency
Telephone: 07388 378005 07432 600614
Email or website: Gettingonwithmoney@bbbc.org.ukÂ
CARERS CENTRE TOWER HAMLETS
Area of support: Benefits, Information & Advice, for carers
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 0207 709 1765
Email or website: enquiries@ccth.org.uk
Criteria: Tower Hamlets Residents
CITIZENS ADVICE BUREAU
Area of support: Provide free confidential and impartial advice for communities in Tower Hamlets
Venue: Remote Service
Service hours: Mon – Fri 10am – 12pm and 2pm – 4pm
Access method: Self referral/Referral by agency
Telephone: 0203 855 4472
Email or website: advice@eastendcab.org.uk
Criteria: Tower Hamlets Residents
FAIR MONEY ADVICE
Area of support: Debt advice, money management and financial capability
Venue: Remote Service
Service hours: Mon – Fri 9am – 5.50pm
Access method: Self referral/Referral by agency
Telephone: 0203 475 8811
Email or website: info@fairmoneyadvice.co.uk
Criteria: Tower Hamlets and Hackney Residents
TOWER HAMLETS HOUSING
Area of support: Benefits, housing & employment
Venue: Remote Service
Service hours: 9.30am – 4.30pm
Access method: Self referral/Referral by agency
Telephone: 0207 364 2200
Email or website: fhc@thh.org.uk
Criteria: Tower Hamlets Residents
ISLAND ADVICE
Area of support: Benefits, housing and debt advice
Venue: Remote Service
Service hours: Mon to Fri 10am to 4pm
Access method: Self referral/Referral by agency
Telephone: 0207 987 9379
Email or website: admin@island-advice.org.uk
Criteria: Tower Hamlets Residents
LEGAL ADVICE CENTRE
Area of support: Housing and welfare benefits advice
Venue: Remote Service
Service hours: Drop in phone mon 5.30 – need to register before phone lines open from 9.30 mon – fri evening session for housing Monday and weds 5.30 / family law session every tues starts at 4.30 debt, small claims and consumer on mon weds and thurs 5.30
Access method: Self referral/Referral by agency
Telephone: 0203 606 0372
Email or website: admin@legaladvicecentre.london
Criteria: Welfare benefits support only Tower Hamlets residents/ Other services open to anyone
LIMEHOUSE PROJECT
Area of support: Benefits, Debt, Housing, employment/training
Venue: Remote Service
Service hours: Mon – Fri 9am – 5pm
Access method: Self referral/Referral by agency
Telephone: 0207 538 0075
Email or website: info@limehouseproject.org.uk
Criteria: Tower Hamlets Residents
LOCAL LINK
Area of support: Benefits, employment, financial advice, health, housing, leisure, social care
Venue: Remote Service
Service hours: Mon- Fri 10am-4pm
Access method: Self-referral/Referral by agency
Telephone: 020 7001 2175
Email or website: local-link@real.org.uk
Criteria: Tower Hamlets Residents
MIND in Tower Hamlets and Newham
Area of support: Benefit, housing and budgeting for people with mental health
Venue: Remote Service
Service hours: Mon – Fri 9am – 5pm
Access method: Self-referral/Referral by agency
Telephone: 0207 510 1081
Email or website: info@mithn.org.uk
Criteria: Residents in Tower Hamlets and Newham
OCEAN SOMALI COMMUNITY ASSOCIATION – OSCA
Area of support: Support services for the Somali community
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 0207 987 58 33
Email or website: abdi@oceansomali.org.uk
Criteria: Tower Hamlets residents but not exclusively
PRAXIS
Area of support: Support for migrants and refugees, those with No recourse to public funds
Venue: Remote Service
Service hours: Wed 2-4pm Thur 10am to 12.30
Access method: Self referral/Referral by agency
Telephone: 0207 749 7608 / 0207 749 7605
Email or website: admin@praxis.org.uk
Criteria: Migrant/Refugee
POSITIVE EAST
Area of support: welfare benefits, housing , counselling for anyone accessing HIV care
Venue: Remote Service
Service hours: Mon to Fri 10.30 to 5pm
Access method: Self referral/Referral by agency
Telephone: 020 7791 2855
Email or website: talktome@positiveeast.org.uk
Criteria: Individulas affected by HIV
ST.HILDA’S
Area of support: Benefits and basic housing
Venue: Remote Service
Service hours: Mon – Thursday 10am – 2pm
Access method: Self referral/Referral by agency
Telephone: 0207 739 8066
Email or website: alaya@sthildas.org.uk
Criteria: Tower Hamlets residents but not exclusively
ST.PETERS BENGALI ASSOCIATION
Area of support: Support services for the Bengali community
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 0207 729 1036
Email or website: stpetersba@live.co.uk
Criteria: Tower Hamlets residents but not exclusively
STIFFORD CENTRE
Area of support: Benefits, housing & debt
Service hours: Tue and Wed 10AM to 1PM,
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 0207 790 3632
Email or website: info@stifford.org.uk
TOWER HAMLETS LAW CENTRE
Area of support: Benefits, Housing and Immigration
Venue: Remote Service
Service hours: Mon – Fri 9.30am-5pm
Access method: Self referral/Referral by agency
Telephone: 0207 538 4909
Email or website: info@thlc.co.uk
London Borough Tower Hamlets Resident Support
Area of support: Benefits, basic housing and budgeting
Venue: Remote Service
Service hours: Mon – Fri 9.00am- 5pm
Access method: Self referral/Referral by agency
Telephone: 0207 364 7010
Email or website: LBTHResidentSupport@towerhamlets.gov.uk
TOYNBEE HALL
Area of support: Debt & Macmillan Cancer Benefits
Venue: Remote Service
Service hours: Mon – Fri 10.00am-5pm
Access method: Self referral/Referral by agency
Telephone: 020 7392 2953
Email or website: advice@toynbeehall.org.uk
EAST END EMERGENCY FUNDS
Funds from this appeal will go towards local community groups and projects working to help the most needy and vulnerable during this crisis across Tower Hamlets, Hackney and Newham. This will include regular contact for isolated people, advice and help with access to medical services, shopping deliveries and other support. It will also support foodbanks and other services for the most vulnerable in our community, additionally it will enable these groups and projects to change the way they work overnight
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 020 7345 4444
Email: info@eastendcf.org
Website: https://eastendcf.org
FINANCIAL HEALTH CENTRE
Area of support: Debt, Welfare and benefits. Universal credit Employment Housing.Money Management Training & job search Disability matters
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 020 7364 2200
Email: fhc@thh.org.uk
Website: www.thh.org
TOWER HAMLETS RESIDENT SUPPORT SCHEME
Area of support: Tower Hamlets has designed this scheme to support those who are in need of immediate help and have no financial support available to them.
Venue: Remote Service
Access method: Self referral/Referral by agency
Email or website:
TOWER HAMLETS HOUSING SCHEME
Area of support: Residents who are homeless or at risk of becoming homeless can call for support
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 020 7364 7474
RAMFEL
Area of support: London and Essex charity that supports vulnerable migrants to access justice and that provides vital support in moments of individual crisis
Venue: Remote Service
Access method: Self referral/Referral by agency
Email or website: http://www.ramfel.org.uk/new s/corona-virus-service-update
REFUGEE COUNCIL
Area of support: Lifeline for refugees and those seeking asylum – now providing digital support
Venue: Remote Service
Access method: Self referral/Referral by agency
Email or website: https://www.refugeecouncil.or g.uk/latest/news/covid-19- emergency-refugee-council-response/
