ONLINE Consultation

Please note that due to the outbreak of the covid-19  we are taking steps to protect our patients and have changed our appointment system.

If you have a medical problem, that can’t be self managed, please submit an eConsultation via web gp as a primary way to contact us. If you are experiencing a medical emergency, please dial 999

COVID-19 PRECAUTIONS – To protect others, do not go to the GP surgery, pharmacy or hospital (unless specifically asked to come in). Stay at home.

If you have symptoms associated with coronavirus including a new continuous cough, fever, high temperature flu-like symptoms, new shortness of breath,  or have been in contact with anyone with a  diagnosis of covid-19 and you feel you are unable to self-manage, please use the 111 online coronavirus service to find out what to do. Only call 111 if you cannot get help online.

For latest guidance visit: Dept. of health website

Close

Social Welfare Support Services

ACCOUNT 3

Area of support: Social Welfare/Benefits advice
Venue: Remote Service
Service hours: 10am – 4pm  Mon to Fri
Access method: Self referral/Referral by agency
Telephone: 0207 739 7720
Email or website: admin@account3.org.uk

AGE UK

Area of support: Support for senior residents
Venue: Remote Service
Service hours: Monday –  Sunday
Access method: Self referral/Referral by agency
Telephone:  0208 981 7124
Email: info@ageukeastlondon.org.uk
Website: www.ageuk.org/eastlondon

APASEN

Area of support: Benefits and Housing advice
Venue: Remote Service
Service hours: Monday- Friday between 10am-1pm
Access method:  Self referral/Referral by agency
Telephone: 020 7001 2266
Email or website: syeda.ara@apasen.org.uk

BROMLEY BY BOW CENTRE

Area of support: Social Welfare, Money Management
Venue: Remote Service
Service hours: Mon – Fri  9am – 5pm
Access method: Self referral/Referral by agency
Telephone: 07391 683612
Email or website: Advice@bbbc.org.uk

Area of support: Energy Bills
Venue: Remote Service
Service hours: Mon – Fri 9am – 5pm
Access method:  Self referral/Referral by agency
Telephone: 07908 163033   07309 088971
Email or website: eastendenergyfit@bbbc.org.uk

Area of support:  Money Management and debt
Venue: Remote Service
Service hours: Mon – Fri  9am – 5pm
Access method: Self referral/Referral by agency
Telephone: 07388 378005  07432 600614
Email or website: Gettingonwithmoney@bbbc.org.uk 

CARERS CENTRE TOWER HAMLETS

Area of support: Benefits, Information & Advice, for carers
Venue: Remote Service
Access method:  Self referral/Referral by agency
Telephone: 0207 709 1765
Email or website: enquiries@ccth.org.uk
Criteria: Tower Hamlets Residents

CITIZENS ADVICE BUREAU

Area of support: Provide free confidential and impartial advice for communities in Tower Hamlets
Venue: Remote Service
Service hours: Mon – Fri   10am – 12pm and 2pm – 4pm
Access method:  Self referral/Referral by agency
Telephone: 0203 855 4472
Email or website:  advice@eastendcab.org.uk
Criteria: Tower Hamlets Residents

FAIR MONEY ADVICE

Area of support: Debt advice, money management and financial capability
Venue: Remote Service
Service hours: Mon – Fri    9am – 5.50pm
Access method:  Self referral/Referral by agency
Telephone:  0203 475 8811
Email or website:  info@fairmoneyadvice.co.uk
Criteria: Tower Hamlets and Hackney Residents

TOWER HAMLETS HOUSING

Area of support: Benefits, housing & employment
Venue: Remote Service
Service hours: 9.30am – 4.30pm
Access method: Self referral/Referral by agency
Telephone: 0207 364 2200
Email or website: fhc@thh.org.uk
Criteria: Tower Hamlets Residents

ISLAND ADVICE

Area of support: Benefits, housing and debt advice
Venue: Remote Service
Service hours: Mon to Fri 10am to 4pm
Access method: Self referral/Referral by agency
Telephone: 0207 987 9379
Email or website: admin@island-advice.org.uk
Criteria: Tower Hamlets Residents

LEGAL ADVICE CENTRE

Area of support: Housing and welfare benefits advice
Venue: Remote Service
Service hours: Drop in phone mon 5.30 –  need to register before phone lines open from 9.30 mon – fri evening session for housing Monday and weds 5.30 / family law session every tues starts at 4.30 debt, small claims and consumer on mon weds and thurs 5.30
Access method: Self referral/Referral by agency
Telephone: 0203 606 0372
Email or website: admin@legaladvicecentre.london
Criteria: Welfare benefits support only Tower Hamlets residents/ Other services open to anyone

LIMEHOUSE PROJECT

Area of support: Benefits, Debt, Housing, employment/training
Venue: Remote Service
Service hours: Mon – Fri    9am – 5pm
Access method:  Self referral/Referral by agency
Telephone: 0207 538 0075
Email or website: info@limehouseproject.org.uk
Criteria:  Tower Hamlets Residents

LOCAL LINK

Area of support: Benefits, employment, financial advice, health, housing, leisure, social care
Venue: Remote Service
Service hours: Mon- Fri 10am-4pm
Access method:  Self-referral/Referral by agency
Telephone:  020 7001 2175
Email or website: local-link@real.org.uk
Criteria:  Tower Hamlets Residents

MIND in Tower Hamlets and Newham

Area of support:  Benefit, housing and budgeting for people with mental health
Venue: Remote Service
Service hours: Mon – Fri      9am – 5pm
Access method:  Self-referral/Referral by agency
Telephone: 0207 510 1081
Email or website: info@mithn.org.uk
Criteria: Residents in Tower Hamlets and Newham

OCEAN SOMALI COMMUNITY ASSOCIATION – OSCA

Area of support:  Support services for the Somali community
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 0207 987 58 33
Email or website: abdi@oceansomali.org.uk
Criteria: Tower Hamlets residents but not exclusively

PRAXIS

Area of support: Support for migrants and refugees, those with No recourse to public funds
Venue: Remote Service
Service hours: Wed 2-4pm  Thur 10am to 12.30
Access method:  Self referral/Referral by agency
Telephone: 0207 749 7608 / 0207 749 7605
Email or website: admin@praxis.org.uk
Criteria:  Migrant/Refugee

POSITIVE EAST

Area of support: welfare benefits, housing , counselling for anyone accessing HIV care
Venue: Remote Service
Service hours: Mon to Fri 10.30 to 5pm
Access method:  Self referral/Referral by agency
Telephone:  020 7791 2855
Email or website: talktome@positiveeast.org.uk
Criteria:  Individulas affected by HIV

ST.HILDA’S

Area of support: Benefits and basic housing
Venue: Remote Service
Service hours: Mon – Thursday 10am – 2pm
Access method:  Self referral/Referral by agency
Telephone: 0207 739 8066
Email or website: alaya@sthildas.org.uk
Criteria:  Tower Hamlets residents but not exclusively

ST.PETERS BENGALI ASSOCIATION

Area of support: Support services for the Bengali community
Venue: Remote Service
Access method: Self referral/Referral by agency
Telephone: 0207 729 1036
Email or website: stpetersba@live.co.uk
Criteria: Tower Hamlets residents but not exclusively

STIFFORD CENTRE

Area of support: Benefits, housing & debt
Service hours: Tue and Wed 10AM to 1PM,
Venue: Remote Service
Access method:  Self referral/Referral by agency
Telephone: 0207 790 3632
Email or website: info@stifford.org.uk

TOWER HAMLETS LAW CENTRE

Area of support: Benefits, Housing and Immigration
Venue: Remote Service
Service hours: Mon – Fri   9.30am-5pm
Access method:  Self referral/Referral by agency
Telephone:  0207 538 4909
Email or website:  info@thlc.co.uk

London Borough Tower Hamlets Resident Support
Area of support: Benefits, basic housing and budgeting
Venue: Remote Service
Service hours: Mon – Fri 9.00am- 5pm
Access method:  Self referral/Referral by agency
Telephone: 0207 364 7010
Email or website: LBTHResidentSupport@towerhamlets.gov.uk

TOYNBEE HALL

Area of support: Debt & Macmillan Cancer Benefits
Venue: Remote Service
Service hours: Mon – Fri 10.00am-5pm
Access method: Self referral/Referral by agency
Telephone: 020 7392 2953
Email or website: advice@toynbeehall.org.uk

EAST END EMERGENCY FUNDS

Funds from this appeal will go towards local community groups and projects working to help the most needy and vulnerable during this crisis across Tower Hamlets, Hackney and Newham. This will include regular contact for isolated people, advice and help with access to medical services, shopping deliveries and other support. It will also support foodbanks and other services for the most vulnerable in our community, additionally it will enable these groups and projects to change the way they work overnight

Venue: Remote Service
Access method:  Self referral/Referral by agency
Telephone: 020 7345 4444
Email: info@eastendcf.org
Website: https://eastendcf.org

FINANCIAL HEALTH CENTRE

Area of support:  Debt, Welfare and benefits. Universal credit Employment Housing.Money Management Training & job search Disability matters
Venue: Remote Service
Access method:  Self referral/Referral by agency
Telephone: 020 7364 2200
Email: fhc@thh.org.uk
Website: www.thh.org

TOWER HAMLETS RESIDENT SUPPORT SCHEME

Area of support: Tower Hamlets has designed this scheme to support those who are in need of immediate help and have no financial support available to them.
Venue: Remote Service
Access method:  Self referral/Referral by agency
Email or website:

TOWER HAMLETS HOUSING SCHEME

Area of support: Residents who are homeless or at risk of becoming homeless can call for support
Venue: Remote Service
Access method:  Self referral/Referral by agency
Telephone: 020 7364 7474

RAMFEL

Area of support: London and Essex charity that supports vulnerable migrants to access justice and that provides vital support in moments of individual crisis
Venue: Remote Service
Access method:  Self referral/Referral by agency
Email or website: http://www.ramfel.org.uk/new s/corona-virus-service-update

REFUGEE COUNCIL

Area of support: Lifeline for refugees and those seeking asylum – now providing digital support
Venue: Remote Service
Access method:  Self referral/Referral by agency
Email or website: https://www.refugeecouncil.or g.uk/latest/news/covid-19- emergency-refugee-council-response/