Online Link Worker Training (COVID-19 specific)

The Bromley by Bow Centre is delighted to deliver an online based training offer for social prescribing link workers in London

This training has been funded by NHS England and there are two cohorts available. The aim is to provide practical insight into the amended role whilst also ensuring the essence of Social Prescribing and holistic support can still be achieved despite these challenging times during the COVID-19 crisis.

This training features practical input from our specialist training team including experienced link workers and Psychotherapist. Our approach is to deliver comprehensive and interactive content to explore how to best support people in this new era of working and applying best practice to support service users.

There are two cohorts available of which there are five sessions on a bi-weekly basis. The training will require you to watch a pre-recorded tutorial (approx. 30-60mins) prior to attendance to a bi-weekly 2 hour live session/webinar. These will be sent approximately 7 days before the scheduled training, and will be sent directly to your email address.

Please note that the live session/webinar will be recorded and only available to the link workers signed up to this course, to allow for reflective learning opportunities. Please switch your camera off if you do not wish to be filmed.

Once you have registered, we will approve your request to join the training within a few days and a link with a password will be sent to you to join the live session. Please only register your interest for one cohort.

Please register your interest for the training by Wednesday 10th June 10am.

We kindly request you refrain from sharing the link or password. If your colleague is also enrolling on to this training please advise to register their interest via this page or contact the training provider directly.

If you have any queries regarding this training please contact Najnin Islam at


Cohort 1

  • Session 1 – 18/06/2020 at 1-3pm
  • Session 2 – 02/07/2020 at 1-3pm
  • Session 3 – 16/07/2020 at 1-3pm
  • Session 4 – 30/07/2020 at 1-3pm
  • Session 5 – 13/08/2020 at 1-3pm

Cohort 2

  • Session 1 – 07/07/2020 at 1-3pm
  • Session 2 – 21/07/2020 at 1-3pm
  • Session 3 – 04/08/2020 at 1-3pm
  • Session 4 – 18/08/2020 at 1-3pm
  • Session 5 – 01/09/2020 at 1-3pm

Outline of training

Session one

How to support vulnerable people over the phone

The first session covers establishing the relationship with the client and building rapport over the phone or through video calls. A guided conversation outline supports link workers to capture needs, (including safeguarding issues and mental health), and where appropriate, exploring assets with clients. The session includes how to support clients to access key and critical services, including online services.

Session two

Health coaching, Motivational Interviewing and behaviour change

This session builds on session one and is co-delivered by a Psychotherapist and an experienced link worker and will explore how to apply both motivational interviewing and health coaching techniques to telephone and video consultations.

Session three

Reflective Practice, peer support and supervision during COVID-19

This session will involve a pre-recorded presentation/tutorial on Reflective Practice, peer supervision and co-consulting followed by a live teaching session whereby learners will carry out Action Learning Sets as a form of peer supervision in groups up to 6 in ‘break out room’.

Session four

Data collection, measuring outcomes, impact and evaluation during COVID-19

The session will include a panel discussion on how to collect data and measure outcomes whilst working remotely and what some of the outcomes are in the COVID-19 crisis and the following recovery stages.

Session five

Social Prescribing and community based provision

This session explores how social prescribing link workers can, in the current remote working context; connect with local networks and services, including NHS first responders, volunteers, mutual aid groups and food banks, welfare advice, credit unions etc and how link workers can support clients to access them