Our dedicated staff team and volunteers have risen to the challenge of adapting services that are normally delivered face-to-face. Many of our services are now supporting people whilst they are home based, delivering support and activities in a virtual world.

We are also working with partners to reach further and ensure we are able to respond rapidly to emerging needs in our community.

Here is a summary of some changing services with more coming on stream.  Contact details for our services can be found here Accessing help

  • Our advice services are now provided remotely, helping with social welfare, employment, debt and energy advice
  • We’re working with the Health Partnership, supporting the most vulnerable in our community to offer a telephone-based wellbeing check-in and provide practical and emotional support and advice
  • Our Social Care team is supporting those with disabilities and their carers through regular phone contact and by designing and delivering home-based activities by our resident artist Frank Creber and volunteers
  • We’re partnering with the local community to share food distribution needs across the locality
  • Our ESOL classes are now running online with phone support and home-based activities to help non-native speakers to learn English wherever they are
  • The Employment Team are providing virtual career advice, upskilling, job search and wider support to clients who are looking for work and training
  • Our Digital Inclusion team are keeping in touch with learners, helping them remotely progress and develop their computer and on-line skills
  • Communities Driving Change members are finding new ways to operate; online community meetings, SEND parent and carers virtual coffee mornings and a storytelling group for families
  • Our EastExchange coffee afternoons have gone on-line and they’re getting more creative every week
  • Our Virtual Playroom supports families teaching from home with quizzes, games and skills
  • Our Sport and Physical Activity team are in regular contact with members to encourage and support them with virtual resources to help them stay physically active
  • We’re building a live list of specific local services, activities and opportunities to maintain our clients’ wellbeing during the lockdown period, helped by community experts and local partner​s
  • Our online photography project runs weekly with a virtual display coming soon